ORDERING
What methods of payment do you accept?
Where do you ship to?
What can I do if I want to change my order?

RETURNS
What is your returns policy?
How do I return something if I need to?
Can I exchange an item?
What is your return address?
My item has arrived faulty or damaged, can I return it for replacement or refund?
How will I know if you have refunded me?

GENERAL INFORMATION
How do I stay up to date on new products?
Do I pay GST in invoices?
Where are you located?
DELIVERY
How much is postage?
How long will it take to receive my order?
Can I pick up my item or arrange my own courier?
Can I track my parcel?
Do you offer next day delivery?
What delivery method do you use?
Do you post to international addresses?

SIZING
The size I need is out of stock, when will it be available?
Need help with sizing and fitment?

PRIVACY
What information do you collect?
Is your site secure?
   
Ordering
 
What methods of payment do you accept? 
You can pay for your costumes at the checkout using Mastercard, Visa, bank deposit or PayPal. Unfortunately we cannot accept American Express, Diners, Cheques or Cash. We do not take credit or debit card details by email or over the phone, you must enter your card details directly on our secure website during checkout.
   
Where do you ship to? 
Costumes AU will ship your fancy dress purchase worldwide.  All items are posted from our Melbourne warehouse.
 
What can I do if I want to change my order?  
If you want to make a change to your order, please contact us.
  
 
Delivery 
 
How much is postage? 
We offer Flat Rates within Australia, $10 Australia Express Post.
 
How long will it take to receive my order? 
All Costumes AU orders will be dispatched from our warehouse in Melbourne, Australia within 12 hours. Postage will then take 1-3 days within Australia for express parcel delivery. International orders are shipped by airmail and generally arrive within 7-14 working days.
 
Can I pick up my item or arrange my own courier? 
Unfortunately, we do not operate a storefront for public access; as a result, pick up is not available. Due to our streamline warehousing operation, we are unable to accommodate for self arranged courier pick ups.
 
Can I track my parcel? 
Yes, you can track Express Post parcels within 24 hours from the time they are posted. Visit https://www.auspost.com.au/track/ to track your order. Alternatively, contact Australia Post on 13 13 18 and quote your Express Post tracking number to speak to a custmer service representative about your parcel.
  
Do you offer next day delivery? 
All Costumes AU orders will be sent by Australia Post Express Delivery. We cannot guarantee next day delivery as the timing is determined by Australia Post. But we will send your order to you within 12 hours.
 
What delivery method do you use? 
Costumes AU ships all costume orders through Australia Post Express Delivery. International orders are sent via Australia Post International Airmail service.
 
Do you post to international addresses?
Costumes AU will arrange for delivery to any location worldwide. All international orders are sent via Australia Post International Airmail service.
 
 
Returns 
 
What is your returns policy? 
We hope that you are very happy with your Costumes online purchase, but sometimes shopping online can be difficult and you may want to make a return. We do exchange or return within 7 days, garments must be unworn and in their original condition.

Exchanges:
We accept exchanges within 7 days of purchase provided the garments are unworn and returned in their original condition. Customer will be requested $8.5 express postage (within Australia) for resending the item. We will post the replacement item once the original has been received at our end.
Please contact us first for an 'Exchange Authorization Form' to enclose in the envelope with your items. Our address is located on this form.

Returns:
Returns are accepted within 7 days of purchase. Garments must be unworn and in their original condition. We offer refunds without the express postage we have paid. We will refund using the method of payment that was used to purchase the item once we have received the item. Please allow several days for the refund to appear on your statement.
Please contact us first for a 'Return Authorization Form' to enclose in the envelope with your items. Our address is located on this form.
 
How do I return something if I need to? 
First contact us and we'll provide you with a 'Return Authorization Form'. Post this form along with the items back to us and we'll refund your money without the postage we have paid.
 
Can I exchange an item? 
Yes we are happy to exchange an item within 7 days, you will be requested the postage for resending the replacement.  Please contact us directly.
 
What is your return address? 
Our return address is available on our contact us page, but please let us know first if you're going to return an item. We'll provide you with a 'Return Authorization Form' (which also details the return address).
 
My item has arrived faulty or damaged, can I return it for replacement or refund? 
Yes, we will be glad to provide a refund or replace your item if it arrives faulty or damaged. You must contact us within 24 hours of having received the item.
 
How will I know you have refunded me?  
Once we have received the returned item, we will process a refund on to the card used to make the purchase. We will notify via email once this had been done, however please allow several days for it to appear on your statement.
 
 
Sizing
 
The size I need is out of stock, when will it be available? 
If you can not find the size you need or it is out of stock, please contact us for availability.
 
Need help with sizing and fitment?  
Please contact us with your bust, waist, hips measurements in centimeters so that we can recommend to you the most suitable size to buy. Please also mention how you would like the item to fit, for example, tight, loose or just right.
 
 
General Information 
 
How do I stay up to date on new products? 
Please join us on Face book where we will update you with the latest news and products
 
Do I pay GST in invoices? 
Our Price is included 10% GST.
 
Where are you located? 
Our office and warehouse is located in Melbourne, Australia. So we are able to deliver your order to any location Australia wide in the fastest time possible.
  
 
Privacy 
 
What information do you collect?  
The only details we collect are gathered on the payment page and our required to process your order. We do not disclose these to any 3rd parties. Please view our Privacy Policy.
 
Is your site secure?
We have your security covered. Our online security procedure is best practice. We have an SSL certificate which encrypts data for transferring sensitive information.